Damage recovery without the spreadsheet.
Generate damage invoices directly from an incident, deliver them to guardians through a branded parent portal, and accept online payment via ConnexPoint or PayPal. Every payment auto-reconciles back to the incident — no district staff middleman, no after-hours data entry.
Incident-to-invoice
Charge from the incident, not from a spreadsheet.
When a damage incident is logged, generate the family invoice straight from the incident record. The device serial, the line items, and the invoice number + access key are filled in for you — no copy-paste between systems, no end-of-month reconstruction.
- Create the invoice directly from the incident record
- Device + line items pre-populated from the incident
- Line items pulled from district-defined damage types (replacement charger, screen, etc.)
- Invoice number + access key auto-generated for parent sign-in
- Invoice always links back to the originating incident
“Click Generate Invoice from the incident. Device, family, and damage line items are already filled in.”
Branded Parent Portal
Parents pay without a phone call.
Families land on a branded Parent Portal sign-in scoped to your district. They enter the invoice number and access key from the email — no account creation, no password reset, no district staff intervention — review the charge, and pay online.
- Branded for your district — colors, logo, district name on sign-in
- Sign in with invoice number + access key (no account required)
- Mobile-friendly — parents pay from their phone
- Invoice references the linked incident — no separate context needed
- Receipt + confirmation emailed automatically
Payment processors
ConnexPoint or PayPal — your call.
Manage1to1 integrates with the two payment processors most K-12 districts already use. ConnexPoint (formerly RevTrak from Vanco) is the standard for districts handling fees through a unified family-account platform. PayPal is the lightweight option for districts without a payment processor agreement.
- ConnexPoint / Vanco integration (district-account-aware)
- PayPal integration for simpler programs
- No additional per-transaction Manage1to1 fees
- PCI compliance handled by the processor
- Card, ACH, and digital wallet support via the processor
“ConnexPoint integration means parents already have an account from athletic fees and meal payments. They don't need a new login.”
Status + reconciliation
Every invoice traceable from open to closed.
Status transitions are logged on the invoice and on the linked incident. Payments post back to the originating incident automatically — there's no spreadsheet tying things together at the end of the month.
- Status pills on every invoice — UNPAID, paid, partial, refunded, void
- Automatic reconciliation — payment posts to the linked incident
- Partial payments — pay $50 toward a $115 invoice, balance stays open
- Audit log of every status change with timestamp + admin
- Apply a payment, email the invoice, or assign to an incident — all from the same screen
“Sent. Viewed. Paid. Reconciled — and the linked incident closes itself when the balance hits zero.”
Refunds + adjustments
Mistakes happen. Refunds are first-class.
A device was billed to the wrong family. A repair came in cheaper than expected. Insurance covered a charge after the parent already paid. Manage1to1's invoicing handles these with proper refund records — not by deleting invoices and pretending it didn't happen.
- Refund flows back through the original processor (ConnexPoint or PayPal)
- Partial refunds supported — refund what was overcharged, keep the rest
- Adjustments without losing the original line items
- Audit trail preserves the original invoice + the change
- Refund reconciles back to the linked incident automatically
“Deleting an invoice doesn't survive an audit. Refunding does.”
Reporting
Collections, recovery, and aging — on demand.
How much damage was billed last quarter? How much was collected? Which buildings have the highest unbilled rate? Which incident types have the best recovery rate? Every answer is one report away — and exportable for the board.
- Damage recovery rate by building, grade, model
- Total billed vs. collected vs. waived
- AR aging — 30 / 60 / 90 day buckets
- Per-family balance reports for collections workflow
- CSV exports for board reports and budget defense
Why schools choose Manage1to1
Built for K-12. Not retrofitted from enterprise IT.
Linked to incidents
Every invoice carries the incident reference, photo evidence, and device data. No reconstruction of context at the end of the month.
No district staff middleman
Parents pay directly through the branded portal. Your tech team is not entering credit card numbers over the phone.
Reconciles automatically
Payment posts back to the incident. The spreadsheet that used to live in the business office goes away.
Audit trail preserved
Refunds and adjustments preserve the original invoice. You can prove what happened in any audit, every time.
FAQ
Common questions.
- Parents receive an email with the invoice number and an access key. They click through to a branded Parent Portal, sign in with those two values, review the charge and line items, and pay online via ConnexPoint or PayPal. No account creation, no password reset, no phone call to the district.
- ConnexPoint (formerly RevTrak from Vanco) and PayPal. ConnexPoint is the standard K-12 choice because most districts already use it for athletic fees, meal payments, and field trips — so families already have accounts. PayPal is the lighter option for districts without a Vanco agreement.
- Nothing. Per-transaction processing fees are handled by ConnexPoint or PayPal under your existing agreement. Manage1to1's pricing is per-student per year — invoicing is included at every tier with no payment-volume surcharge.
- Yes. Refunds flow back through the same payment processor that took the original payment, with reason codes and audit trail. Partial refunds are supported. The original invoice is preserved (not deleted) so the audit trail shows exactly what happened.
- Voiding is a status change, not a deletion. The invoice stays in the system with the void reason and timestamp, the linked incident shows the reversal, and any payment received gets refunded through the original processor. You can prove what happened to any auditor.
- Yes. Partial payments are supported natively — a family can pay $50 toward a $115 invoice and the remaining balance stays open until cleared. For structured payment plans (auto-charge on a recurring schedule), districts typically wire that up through the recurring-billing features on the processor side (ConnexPoint or PayPal).
See it in action
Stop chasing payments. Run the workflow.
Request a free demo and see the full incident-to-invoice flow end-to-end — damage report, branded parent portal, online payment, automatic reconciliation — with real product data.
- Quote tailored to your enrollment + SLA tier
- Migration plan from your current help-desk / asset tool
- Integration map for your MDM, SIS, and payment processor
- Honest answers — our team is all former K-12, we know what the product does and doesn’t do
Prefer the shared demo first? Try it at manage1to1.com/demo.