We collect the following types of information:
District Information: When an authorized School administrator registers a School with Manage1to or corresponds with us online, we ask for certain information including a contact name, school name, school district, school email address and/or account name, phone number, message content, and information relating to the School’s information systems. We may also retain information provided by a School if the School sends us a message, posts content to our website or through our Service, or responds to emails or surveys. Once a School begins using a Manage1to1 Service, we will keep records of activities related to the Service. We use this information to operate, maintain, and provide the features and functionality of the Service. Including customer service, support, and billing; to analyze our Service offerings and functionality; to communicate with our Schools and website visitors; to exchange information, and to offer related services such as event registration.
Student Data: Manage1to1 may have access to personally identifiable information about students (“Student Data”) in the course of providing its Services to a School. We recognize Student Data is confidential and do not use such data for any purpose other than to provide the Services on the School’s behalf. In all circumstances, Manage1to1 receives Student Data only from the School and never interacts with the Student directly. Manage1to1 has access to Student Data only as requested by the School and only for the purposes of performing Services on the School’s behalf.
We may collect the following types of personally identifiable information from Students via the School: first name, last name, email address, password, student ID numbers, grade level, school, and guardian information. We may also generate a login ID for the Student that is different than the Student’s actual name or under the School’s direction.
See “Student Safety” below for further explanation of our commitment to online student safety.
Non-Personally Identifiable Information: We may collect certain non-personally identifiable information from visitors to our sites and users of our Services, such as the date and time of their visit, the type of browser used (e.g., Chrome, Firefox, Internet Explorer), the type of operating system used (e.g., Windows 10 or Mac OS), the ISP from which the visitor receives Internet access, and aggregate information regarding what pages users of the site access or visit. We may collect data for Schools to monitor and generate reports. In addition, we may monitor Schools’ onboarding tasks completed, number of users’ sessions on our websites, city and state/province where last accessing our Services, and responses to our survey questions.
We may also match non-personally identifiable information from registered members with personally identifiable information (such as the member’s name) in our database to track deployment progress, troubleshoot Services issues, analyze usage, and otherwise monitor Services to make improvements.
Clear GIFs, pixel tags, and other technologies: Clear GIFs (also known as web beacons, web bugs or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs, in connection with Lightspeed Systems, Inc. Services to, among other things, track the activities of visitors, help us manage content, and compile statistics about site usage. We and our third-party service providers also use clear GIFs in HTML emails to our customers to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
We use or may use the data collected through cookies, log files, device identifiers, and clear GIFs to (a) remember information so in subsequent visits a user will not have to re-enter it; (b) provide custom, personalized content, and information; (c) monitor the effectiveness of our Services; (d) monitor aggregate metrics such as total number of visitors, traffic, and usage on our website and our Services; (e) diagnose or fix technology problems; and (f) help users efficiently access information after signing in.
Do-Not-Track: Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies).
Data Controller: By providing Manage1to1 information via our website, Tradeshow, e-mails, phone calls, support cases, and maintained in our systems, you authorize Manage1to1 and Overwatch Data Services. to serve as the Data Controller.
Data Processor: By licensing to use Manage1to1 services, you authorize Manage1to1 and Overwatch Data Services to serve as the Data Processor for the licensed services.
Successor Entities: Manage1to1 will only contract with future companies that are consistent with our principles and policies. Should a future company provide policies that we find do not meet our requirements, however are vital to the continuation of our Services, we allow users a choice to send information to the future entity.
Data Accessibility: Manage1to1 does not author or provide any of the data within the system. The data is owned by the school district wholly and the school district is required to abide by all local and federal regulations as well as Manage1to1 policies. Our policy requires student personal information to be provided parents and students for review and correction whether the access upon their request. This requirement does follow your school district privacy and board policies and access will never be given directly. All access to this data must be done directly through the school district themselves.
Data Retention: Upon termination of Services, Manage1to1 will remove the data after a 45 day period. This 45 day grace period is to allow sufficient time for the district to review any data they may need. After this period, all student identifying data will be irrevocably removed from our servers, backups and databases.
Security & Data: Manage1to1 maintains a comprehensive security program that is designed to protect the security, privacy, confidentiality, and integrity of student personal information against risks – such as unauthorized access or use, or unintended or inappropriate disclosure – through the use of administrative, technological, and physical safeguards appropriate to the sensitivity of the information. All of our employees are require to go through an initial background check, and subsequent checks yearly. Additionally physical access to data equipment, backup equipment, and servers are limited to those with expressed need to access such as engineers and hardware personnel.