NOTICE: This End-User License Agreement (EULA) is a legal agreement between You (Either Individually or Collectively on Behalf of your School District) and Overwatch Data Services, LLC’s Software named Manage1to1 (hereinafter referred to as “Software”). You must read this agreement carefully before using the Software. By using the Software, you confirm the acceptance of the terms of this EULA. If you do not agree to the binding terms of this EULA, you must discontinue your use of the Software immediately. Continued use of the Software indicates your continued acceptance of the EULA Terms and any future changes.
If You have entered into a separate Software as a Service Agreement (SaaS Agreement) with Manage1to1, the terms of that SaaS Agreement shall take precedence over the terms of this EULA in all respects where a conflict exists.
1.1 “Software” means the Manage1to1 Software program, documentation, User Interfaces, printed materials, excluding any third party components.
1.2 “Manage1to1” includes both Overwatch Data Services, LLC and the Manage1to1 Software.
1.3 “Agreement” means the EULA and Privacy Policy.
1.4 “EULA” means this End User License Agreement.
1.5 “You” refers to the individual or authorized individual representing the school district entering into this Agreement with Manage1to1.
1.6 “Manage1to1 Corporate Website” refers to all owned properties navigable from https://www.manage1to1.com including online documentation, support, YouTube Channel, et al.
1.7 “Support Center” refers to the Manage1to1 Corporate Website property https://support.manage1to1.com.
1.8 “Privacy Policy” refers to the Privacy Policy found here.
1.9 “Anonymous Usage Data” refers to the data collected by Manage1to1 in connection with the use of the Software by You. This includes (a) the public IP address accessing the system, (b) traffic flow patterns throughout the Software, (c) data utilized to prevent and mitigate server attacks and compromises, (d) license status. Additionally “Anonymous Usage Data” may also include end-user data including, but not limited to, browser version, internet speed, proxy usage, browser addons, screen resolution, and access frequency information. This data is collected in accordance with the Manage1to1 Privacy Policy.
2.1 No Implied License or Ownership. Acceptance of this Agreement will not grant You any right to any Manage1to1 Intellectual Property Rights or Ownership.
2.2 Property Rights. You agree that any Intellectual Property Rights remain the sole and exclusive property of Manage1to1.
2.3 Proprietary. Manage1to1 is considered proprietary property and remains with 100% ownership of Manage1to1. Any third party trademarks, notices, product names, and property included in the Software may be the trademarks of their respective owners. These notices shall be appropriately noted in the Software in accordance with any third party Terms and Conditions.
3.1 Term. The Agreement is effective beginning on your Start Date and is expired upon reaching the end of your Term.
3.2 Termination. Upon the expiration or termination of this Agreement, access to the Software will be suspended. Your data will be made available for export for a period of thirty (30) days following the effective date of termination. Following the export period, Manage1to1 will securely delete all district data from its systems and provide written confirmation of deletion upon request. Districts with a separate SaaS Agreement should refer to that agreement for specific data return and deletion terms.
3.3 Automatic Renewal. Manage1to1 will automatically renew for an additional 12-month Term upon expiration, unless either party gives the other party a written notice of its intent not to renew at least 60 days prior to the end of the then-current term. Payment is expected to be received prior to the renewal date. Notices are sent to the primary billing/district contact 45 days prior to the renewal date.
3.4 Suspension. Upon reaching 15 days past due for a renewal, Manage1to1 will restrict functionality to read-only called “Suspended”. While suspended any automated imports will cease and all reporting, exporting, and statistics will become unavailable. No modifications will be allowed to the system.
3.5 Payment Owed. In order to utilize Manage1to1 and as part of the license granted to You for use of Manage1to1, You shall pay Manage1to1 the amount as determined based upon your pricing structure in accordance with any payment terms. Where a separate SaaS Agreement exists, the payment terms of that agreement shall govern.
3.6 Refunds. Refunds are only issued in limited circumstances. As Manage1to1 offers a fully functioning demo prior to purchase, refunds are only offered for true software failure. Refunds are not available after 14 days from purchase under any circumstance.
3.7 Access Restriction. Upon reaching 45 days past due (15 day Suspension + 30 additional days) access will be fully restricted to Your Manage1to1 instance. Access will only be restored after full payment, including any applicable late fees (3.8) are paid.
3.8 Late Fee. In accordance with our standard billing policies, a late fee may be assessed for overdue invoices at a periodic rate not to exceed 1.75% per month (APR 21%), unless otherwise specified in a separate SaaS Agreement or prohibited by applicable law. On a case-by-case basis, late fees may be delayed until the following renewal period.
4.1 License. The Software is licensed on a per-district basis and is to be used exclusively by that district. You are not permitted to sub-license, sell, or assign any license for the Software on either a temporary or permanent basis, to any other party for any reason.
4.2 Updates. The Software may be automatically updated at any time from Manage1to1. The updates are intended to enhance the Software. These updates are not published on any specific timeline, however they may be more or less frequent depending on the nature of the release. Bug fixes, new features, and general enhancements will be provided during Updates.
5.1 Limited Warranty. Manage1to1 warrants that the Software will perform materially in accordance with its published documentation and specifications. Manage1to1 is hosted in a secured facility with off-site replication and uses commercially reasonable efforts to ensure maximum uptime. If the Software fails to perform materially in accordance with its documentation, Manage1to1 will use commercially reasonable efforts to correct the issue.
5.2 Disclaimer. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN SECTION 5.1, THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE.” MANAGE1TO1 MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. MANAGE1TO1 DOES NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
5.3 Limitation of Liability. NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY. Nothing in this Section limits liability for bodily injury, death, or fraud.
5.4 Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
5.5 SaaS Agreement Precedence. Where You have entered into a separate SaaS Agreement with Manage1to1, the warranty, indemnification, and liability provisions of that SaaS Agreement shall take precedence over the terms of this Section.
6.1 Data Ownership. All data entered into the Software by You or on your behalf remains your sole and exclusive property. Manage1to1 will not sell, share, license, or commercially exploit your data for any purpose.
6.2 Data Processing. Manage1to1 processes your data solely as necessary to provide the Software and associated services.
6.3 Student Data. Manage1to1 acknowledges that the Software may contain information protected under applicable student privacy laws including FERPA, COPPA, and PPRA. Manage1to1 will comply with applicable student privacy laws. Manage1to1 will not use student data for any commercial purpose, including targeted advertising, profiling, or data mining.
6.4 Anonymous Usage Data. Anonymous Usage Data as defined in Section 1.9 is collected and used in accordance with the Manage1to1 Privacy Policy and is not considered district data or student data.
7.1 Amendments. Manage1to1 reserves the right to update and/or modify this EULA at any time. Upon updating this EULA, the last modified date will be updated and users will be prompted to review and accept the revised terms upon their next login. If You do not agree to the updated terms, You must discontinue use of the Software. Continued use of the Software following acceptance of updated terms constitutes agreement to the revised EULA. Where a separate SaaS Agreement exists, no amendment to this EULA shall diminish or conflict with the rights or protections afforded to the district under that agreement.
7.2 Entire Agreement. For users without a separate SaaS Agreement, this EULA together with the Privacy Policy constitutes the entire agreement. For users with a separate SaaS Agreement, the SaaS Agreement governs in all cases of conflict.
7.3 Severability. If any provision of this EULA is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
7.4 Contact. For questions regarding this EULA, contact Manage1to1 at support@manage1to1.com.
Last Updated: April 19, 2026